Policies
Privacy Policy
At Savaikars, your trust matters as much as your order. This policy explains what information we collect, why we collect it, and the care we take to keep it safe.
Last updated: 2 September 2026
Who We Are
This website is operated by Savaikars, a food manufacturer based in Goa, India, offering traditional namkeens and sweets with pan-India delivery. In this policy “we”, “us” and “our” refer to Savaikars, and “you” refers to anyone who visits our website or places an order with us.
Information We Collect
Account Information
- Name, email address and phone number when you create an account or place an order
- Password, stored only in an encrypted one-way hashed form, for accounts created with an email and password
- Basic profile details shared by Google when you choose to sign in with your Google account
Order & Delivery Information
- Delivery address, recipient name, contact number, city, state and PIN code
- Order history, cart contents, invoices and delivery tracking status
- Any notes or special instructions you add to an order
Technical & Usage Information
- Device, browser and operating system information
- IP address and the approximate location derived from it
- Pages viewed, products browsed and actions taken on our website
Payment Information
We never see or store your card, UPI or net-banking credentials. All online payments are processed by our payment gateway partner on their own secure, PCI-DSS compliant systems.
We receive only a payment reference number and the status of the transaction, which we use to confirm your order and issue your invoice.
How We Use Your Information
- To process, pack, ship and deliver your orders
- To send order confirmations, invoices, delivery updates and support responses over email, SMS or WhatsApp
- To create and manage your account and saved addresses
- To respond to enquiries, complaints and refund or replacement requests
- To improve our products, website, packaging and overall customer experience
- To prevent fraud and misuse of our website and to keep our services secure
- To meet the accounting, tax and other legal obligations that apply to us
We do not sell, rent or trade your personal information to anyone for marketing purposes.
When We Share Your Information
We share only what is necessary, only with the partners who help us run our business, and only for the purposes described below:
- Courier and logistics partners, to deliver your order and share tracking updates
- Payment gateway partners, to securely process your payment
- Messaging and communication providers, to send order and delivery notifications
- Technology service providers who host our website, database and product images on our behalf
- Government authorities, regulators or law enforcement, where disclosure is required by applicable law
These partners may use your information solely to provide services to us, and are expected to protect it under their own privacy commitments.
Cookies & Similar Technologies
We use cookies and similar browser storage to keep you signed in, remember the items in your cart, and understand how our website is used so we can improve it. You can block or delete cookies through your browser settings, but some parts of the website — such as login and checkout — may not work correctly without them.
How We Protect Your Information
Safeguards We Follow
- Passwords are stored using one-way hashing and are never visible to us in readable form
- Data is transmitted over encrypted HTTPS connections
- Access to customer data is limited to authorised team members who need it to fulfil your order
- Payment credentials never touch our servers — they are handled entirely by our payment gateway
No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security, and we encourage you to use a strong, unique password for your account.
How Long We Keep Your Data
- Account details are retained for as long as your account remains active
- Order, invoice and payment records are retained for the period required under applicable tax and accounting laws
- Once data is no longer needed, it is deleted or anonymised
Your Rights & Choices
You may contact us at any time to:
- Access the personal information we hold about you
- Ask us to correct or update inaccurate or incomplete details
- Request deletion of your account and the personal data associated with it
- Withdraw consent to marketing or promotional messages at any time
- Raise a grievance about how your information has been handled
We will respond to genuine requests within a reasonable time. Please note that we may need to retain certain records even after account deletion, where the law requires us to do so.
Children’s Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us and we will delete it.
Third-Party Links
Our website may link to third-party sites such as our social media pages or courier tracking portals. We are not responsible for the privacy practices or content of those websites, and we recommend reading their privacy policies before sharing information with them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in legal requirements. The revised policy will be posted on this page with a new “Last updated” date. Continuing to use our website after an update means you accept the revised policy.
Questions About Your Data?
Reach out to us and we'll be glad to help.
✨ Your privacy is part of the recipe — handled with the same care as everything we make.